Return and Exchange Policy
Cancellation Period / Timeframe
• After Purchase and Before Delivery – 7 Days
• After Purchase and After Delivery – 30 Days
Returns
You have 30 calendar days to return an item from the date you received it.
Refund
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
We are refunds orders up to 30 Days After Purchase
Method of Refund
Are refunds returned to the same form of payment used to purchase
Returns Condition
We Are accepting returns in new or used condition
Damaged / Defective / Incorrect Goods
Damaged, defective or incorrect goods can always be replaced in 30 days period
How to request a return or a refund?
Please send email to: info@decopotsusa.com, we will send you return shipment label
Shipping & Packing Costs
Returns are free, we will send shipment label to the customers
Delivery Charge on Returning Goods
Returns are free, we will send shipment label to the customers
Products Returned Exceeding the Cancellation Period
Consumers can return products after the cancellation period up to 60 days, but they need to pay shipment cost.